Trouble Ticketing System (TTS)

An Issue Tracker System also called as Trouble Ticket System or Incident Ticket System is a computer software package that manages and maintains list of issues, as needed by an organization. Through this Issue tracker over a period of time we can clearly analyze the reason behind recurrent issues and can take the necessary action to put an end to the same. This also gives a clear picture on the way the issue is attended and in what time span the issue is solved by the respective department.

Features of this TTS Software:

  • Ticket can be sent to any Client / Department
  • Ticket can be sent to Group of people (HR, Admin,..)
  • Ticket Forwarding option
  • To-Do list
  • Automatic mail sending feature for Completed To-Do list to concern TL.
  • Email Communication – through Ticketing System