Bug Tracking System (BTS)

This project provides Bug Tracking, Help Desk Ticketing, issue raising, search facility, help information and issue resolution. Issues related to software projects can be raised, tracked and resolved by Employees of different departments. Resolved issues can be allowed to access from Knowledge Base as Knowledge elements. The different groups and representatives can interact with each other through emails.

Bug Tracking system is an intranet application, which provides information about issues in software projects, in detail. This product develops a system that can be used by all the departments of an IT Organization. In the conventional method, all the issues are dealt manually .The progress of the issues are also checked in person, which is a tedious task. Here, in Issue Tracking, it fulfills different requirements of administrator and employees of a software development organization efficiently. The specific purpose of the system is to gather and resolve issues that arise in different projects handled by the organization.